Worst Experience Ever! This was our first upgrade to new phones and first time for a tablet. Since they were basic phones we weren't given a choice and told they would be $5 month line access fees. We were also given the Verizon Ellipsis 8 tablet and told it would be plenty for our needs and would only be a $10 month line access fee. Was quoted by the kid there (Lamb) that our total bill for a 2GB plan, payments, and line access fees would be around $90. However, when we got our bill, which just "happened" to come out AFTER the 30 day return period for phones and tablets we saw to our shock that it was actually over $140. Turns out the line access fees were $10 per basic phone and $20 for the tablet. Complained to the store and were blown off and basically laughed at. Wanted to return the tablet but couldn't because it was over 30 days and given absolutely no recourse or apologies. Complained to regional manager after no headway with local manager and give the run around and a one month discount. Complained to Verizon and also only give a one month discount. Ended up having to drop data plan to 1GB just to keep the price around $117 month. Absolute worst customer service experience we have ever had. This store has the goal of making empty promises, tricking you into getting something you don't need, and getting you to sign on the dotted line so that you are hooked. If you go, get a WRITTEN quote on the price because you will not know the actual price and will not receive your first bill until after the 30 day return period is over and after that you are stuck. This experience made us feel taken advantage of and we will only do business online from now on where we can see the actual, final costs before we sign. Be on your guard if you go here.
So I picked a phone that I was told would be $10 a month for the device payment. When the phone was brought out I was shown another phone that the rep. insured was also $10 a month. I chose that phone then when I looked over the paperwork after I got home I noticed I would be paying $26 a month. I called the store and was advised the phone I chose was not the one that was $10 a month but I could come back and exchange it. Worse part is is I really like the one I chose. Felt like I was scammed into a higher priced phone! Definitely won't go back!! Will go to Rapid the next time I need anything!!
Rudest service I've ever received at this location. Chris and Tyler you do not belong in customer service positions! You allowed another lady and I to stand and wait 45 minutes then refused to help us, citing the hours on the door! Then wanted to argue about it! Complete disregard for your customers. I've been in the HR and customer service business for 25 years. I would have fired those two on the spot ! !!!!!
Terrible service in Spearfish! Drive to Rapid City if you need any help. The staff is rude, won't answer their phones and will not help with any issues! Buyer Beware!!!! They don't even deserve one star!
Went in to get my daughter a prepaid phone or to see what they offered. Was helped by Tory Langer who was very helpful. Told me about a watch for my child. I had to talk to my parents about it because I'm still on their plan so I couldn't buy it that day. Then this woman decided to step in and proceeded to say he's on commission and now he's not going to get paid cuz you're buying it at a different store. She was so rude and disrespectful to me I've never been treated like that ever in my life and I hope she gets fired. I do not recommend coming to the store if you just have questions. I will never return to the store ever again.
Ensignal Verizon Wireless Premium Retailer is a US Electronics Store based in Spearfish, South Dakota. Ensignal Verizon Wireless Premium Retailer is located at 2735 1st Ave #105, Spearfish, SD 57783, USA.
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