Completely RIDICULOUS!!!! This place should be shut down! No cars. Needed to get back home (12 hrs away) and they have NO cars. Keep telling us to call her back in an hour. Well we don't have an hour for you to figure NOTHING OUT. 1st hour, we got the exact same crap we got the first time. Idiots is the nicest way I can put it. What do the people that work here do all day if they don't rent out cars??
Rented a car on expedia which was confirmed and the rental lot did not have any cars. Do not assume you have a car with this company
Our car went into the garage on vacation in Deadwood SD. I called this place to see if they had a car available for use to rent. I was told several times they were bringing some in, and -finally - would have one for us. We found a nice person to take my husband 15 miles to pick up a rental. They drove to this rental, and my husband was told they did not have any cars for us to rent - even though the woman I talked to said they did and to come and pick one up. What kind of company does this to people?
The vehicle availability is less than ideal in our remote location, which is understandable ( hence the lack of the 5th star). However, the service was above and beyond my expectations, including upgrading my family FREE of charge to accommodate my 4 kids and wife, as they knew that is what I needed! I was called back when a vehicle became available and Maria informed me that they were HAPPY to upgrade the vehicle and deliver what was not expected or paid for by insurance. I am over the top grateful for the trouble they saved us this last week, especially with over 100 degree weather! Thank you enterprise, and more specifically, Thank you Maria and Sam for the consideration and care. Cheers
Maria has always been amazing. Her customer service is great, she always took the time to ask about us. We have used this Enterprise on several occasions and have always been more than satisfied. Thanks to Maria we continue to return when in need and we have sent family and friends there. Thank you..
Enterprise Rent A Car is a US Car Rental based in Spearfish, South Dakota. Enterprise Rent A Car is located at 814 N Ames St #1, Spearfish, SD 57783, USA.
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